User Terms and Conditions

The present agreement outlines the terms and conditions for the use of the present website, which provides one step solution for the designing and printing requirements of users/customers from the range of graphic designers and Digital/Offset Printers as available and partner with www.shapenprint.com.

Any User/Customers who enquires about services provided by www.shapenprint.com from the range of registered Graphic Designers and Digital/Offset Printers, through its website and mobile applications, agree to be governed by this User Agreement.

By making enquiries in terms of the services available on the website the User/Customer agrees that he/she has fully read, understood, and accepted the Agreement. If the User/Customer does not agree to or do not wish to be bound by the Agreement, the user is at liberty to forgo the use of the website:

1. Registration

• The User/Consumers can peruse the website as per their own discretion but for the purpose of placing orders, the User/Consumer shall be required to register themselves.
• Users need to provide some personal details including name, contact details, valid mobile numbers etc while registering on the platform. All these details submitted by the user will be saved in our database and can be used for future orders. shapeNprint has the right to display, the information, feedback, rating, etc provided by the user on the platform.
• User will be asked, as part of the registration process, to undergo a verification process to verify its personal details for registration of an account.
• User agrees and acknowledges that the information given by the user is complete, correct and up to date as of the date of your registration on the platform. In the event of any change in the information as provided on the platform the User shall be required to notify the same in writing to shapeNprint 1 (one) week prior to the date on which the change is going to come in effect.

2. Order

• The Registered User can design, design & print, and print on shapeNprint.
• Any content/images/files/documents written or uploaded while placing the order should not be against public policy, seditious, illegal, immoral, unethical, unlawful, unsafe, promoting harmful substances/banned substances and shall not be in violation of this Terms of Use and applicable laws. shapeNprint is not responsible for the content/images/files/documents written or uploaded by user.
• While placing the order, User shall be responsible to ensure that all the specifications entered by the user are correct.
• While placing the order for print, user shall be responsible to ensure that the file uploaded for printing is correct and in printable format. shapeNprint recommends uploading high resolution or printable format file for the best printing quality. shapeNprint is not responsible if the uploaded file by the user is wrong, incorrectly uploaded or of low resolution.
• All the source file of the design placed on shapeNprint will be available to user only when he has opted for “I want Source File” check box on order page.
• It’s rare, but there might be chance of 5-7% printing or cutting error, if the text is too close to the cutting line.
• 5 to 10% Color difference might be there as seen on-screen. Different devices have different resolutions and color density, so on printing, when seen with naked eyes, colors may differ.
• The size (length x width) of the file should be exactly the same as specified by the user in product specification while creating the order.
• Thickness (GSM) of paper may vary by 5%.
• Orders once placed cannot be cancelled.
• If the user has uploaded file for print, or has approved the design by us to proceed for print, then shapeNprint is not liable for any error (fonts, color, alignment, font size, etc) in design or print.
• In design & print order, once the design is accepted by the user then only the order will proceed for printing.
• Source file charges of any design will be charged extra.
• A minimum of 5mm margin is necessary in the file ready for print to avoid the cutting of the content in the printing.

3. Cancelation and Refunds

• Order once placed cannot be cancelled or modified. Through user can call the helpline for assistance. However, shapeNprint has the reserve right to cancel the order due to any reason.
• Once the design is accepted by the user, the user cannot claim for refund.
• The user can claim up to 45% of the design order value as circulated during the time of placing of order within 3 days after the meeting is over in case if the user is not satisfied with the design.
• If the user has not accepted or objected to the design order within 3 days after the meeting is over, it will be termed as accepted by the user and no refund request shall be entertained.
• If the users face any issue in print order, the issue should be informed on the helpline along with emailing the images or videos. If the issue again persists, refund can be claimed. The above amount of refund will be subjective and will be initiated after thorough inspection by the consultants of shapeNprint.
• All refund initiated by shapeNprint may take up to 7 to 15 business days and would be refunded in the same account through which payment was made while placing the order.

4. Virtual Meeting

• shapeNprint provides Live Designing to users for design corrections/revisions through screen share powered by Google Meet. A virtual meeting shall be created between user and designer, where the time slot shall be provided to the user for facilitating the instructions to the designer for making necessary changes in the design, if required.
• The user shall be required to comply with the Google meet terms and conditions.
• The user shall be required to maintain a professional decorum during the meeting with the designer, in the event of any irregularity the Registration of the user shall be liable for termination by the shapeNprint.
• Both the User and Designer shall be bound by the timings as fixed for the meeting but in case of the unavailability or delay by the designer, the user will have to wait for 15 minutes and accordingly the designer will be termed as not available.
• If the designer connects late in the meeting, then the time as lost shall be compensated in another time slot chosen by the user.
• Once the meeting time slot is booked by the user, then no other time slot will be rescheduled.
• Once the meeting time period is over, no changes or revisions will be entertained.
• In the event of any technical glitch or technical failure which is beyond the control of the shapeNprint or either of the parties control from either side, then another meeting would be rescheduled at a new time slot with the same designer. If the designer is unavailable for the new schedule time meeting slot, then the new designer will be assigned to the user. shapeNprint recommends good internet connectivity for smooth and seamless experience.
• For any changes after the first live designing session, we can schedule another live designing session on hourly basis which is chargeable.

5. Delivery

• If the user has ordered design & print, once the design is accepted by the user, then only the order will proceed for printing.
• shapeNprint is not responsible for any kind of delay in any order placed by the user on account of any contingency which is beyond the control of shapeNprint.
• All delivery date mentioned on the website is “Estimated Date of Delivery” only. We don’t commit on the delivery date. If your order is urgent or has a tight timeline, we recommend to check offline by calling us on 8095135601 before placing your order. Delivery on all Sunday and Government holidays will be done on next working day.
• In case of print delivery, if the user is not satisfied with the print quantity or finds any physical damage, the user shall be at the liberty of not accepting the order. If the order is accepted, then the user is not eligible for any claim on the order regarding print quantity or physical damage.
• In case of print delivery, if the user is not satisfied with the print quality, or paper GSM, the user must inform shapeNprint within 24 hours of the said delivery. If the user fails to inform within 24 hours, the user is not eligible for any claim on the order regarding print quality or paper GSM.
• At the time of print delivery, the user or any representative of the user must be present at the delivery location mentioned at the time of placing the order for accepting the order.
• Once the printing parcel is delivered, if the user has any doubt or want to raise a complain, they must raise it within 24 hours at info@shapenprint.com
• We can initiate the pickup of the complained order within 3 days. If not accepted to initiate the pickup within the specified days, then shapeNprint is not liable to initiate the refund.
• The product returned should be in its original and non-used condition received to us as it was dispatched.
• Once reviewing the returned order, the refund will be initiated within 5-7 working days. Order received to us should be same as it was dispatched.

6. User Responsibilities

• The user shall be responsible for maintaining the confidentiality of the account details and shall be fully responsible for all activities that occur under their account. User agrees to immediately notify shapeNprint of any unauthorized use of their account or any other breach of security.
• shapeNprint cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by shapeNprint or any other user of or visitor to the website due to someone else using your User ID, password or account.
• The user agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction being conducted on the website.
• User agrees not to use the website or any content for any purpose that is unlawful or prohibited by these terms of use, or to solicit the performance of any illegal activity or other activity which infringes the rights of shapeNprint or others.
• User agrees to comply with all local laws, rules, and regulations regarding online conduct and acceptable content.